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Have a question about an order, a product, or nicotine pouches in general? Check the FAQ below or send us a message — we typically respond within 24 hours.

Frequently Asked Questions

Will I receive the same products as shown in the pictures?
We always aim to provide the most up-to-date images on our website. However, manufacturers may update product packaging from time to time, which can result in slight differences. Rest assured, we strive to refresh our photos regularly to reflect any changes and ensure accuracy in what you see online.
How can I return an item?
Due to the nature of our products, we do not accept returns. However, if you’ve received a product with a quality issue, please reach out to us with your order number and details of the concern. We’re committed to resolving any issues and making sure you’re satisfied. Contact us at support@tinsxpress.com.
Will you restock items indicated as “out of stock?”
We regularly restock our most popular products and strive to keep our inventory aligned with demand. If an item is marked as out of stock, we encourage you to check back often — we update our stock frequently. Thank you for your patience.
Do you ship from within Canada?
Yes, all of our products are shipped directly from within Canada. This ensures faster delivery times and eliminates customs delays. Shop with confidence knowing your order is coming from a local warehouse right here in Canada.
What payment methods do you accept?
We currently accept payment through Interac e-Transfer. This provides a secure and convenient way to complete your purchase directly from your bank account. We’re focused on keeping the shopping experience safe and streamlined.

Send Us a Message

Fill out the form below and we’ll get back to you as soon as possible. For order-related inquiries, please include your order number.

    We typically respond within 24 hours. Your information is never shared with third parties.