Our Policy

Refund & Returns

We’re dedicated to offering top-quality nicotine pouches. While our general policy is final sale, we’re committed to resolving any issues with damaged products quickly and fairly.

General Policy

All purchases are considered final sale. Returns and exchanges are generally not accepted. Please review your order carefully before completing your purchase to ensure it meets your expectations.

We understand that receiving a damaged product is frustrating. If that happens, we have a clear process to make it right.

Damaged Product Process

If you receive a damaged product, follow these four steps to resolve the issue:

  1. Report the Issue

    Contact us at support@tinsxpress.com within 7 days of receiving your order. Provide a detailed description of the damage and attach photos showing the issue.

    Within 7 days of delivery

  2. Receive Your RMA Number

    We’ll assess your claim and, if it meets our criteria, issue a Return Merchandise Authorization (RMA) number. This number must be included on your return package.

  3. Return the Product

    Ship the item back to us within 7 days of receiving the RMA number. The product must be returned in the same condition as received, including all original packaging.

    Within 7 days of RMA issue

  4. Receive Store Credit

    Once we receive and inspect the returned item, if approved, we’ll credit your account with points equivalent to the purchase price or issue a coupon of equal value for any future purchase on TinsXpress.com. Cash refunds are not available.

Not Eligible for Return

  • Products damaged due to improper handling or storage by the customer.
  • Products that have been altered or used after delivery.
  • Claims submitted more than 7 days after receiving the order.

Returns FAQ

Can I return a nicotine pouch order?
All purchases are final sale. Returns and exchanges are generally not accepted. However, if you receive a damaged product, contact us within 7 days and we’ll work to resolve the issue.
What happens if I receive a damaged product?
Email us at support@tinsxpress.com within 7 days with photos and a description of the damage. If your claim is approved, we’ll issue an RMA number and provide return instructions.
Will I get a cash refund?
Cash refunds are not available. Approved returns are refunded as store credit points or a coupon of equal value that can be applied to any future purchase on TinsXpress.com.
How long do I have to report a damaged product?
You must report damaged products within 7 days of receiving your order. After the RMA is issued, you have an additional 7 days to ship the item back to us.
What products are not eligible for return?
Products damaged due to improper handling or storage, products that have been altered or used, and claims submitted more than 7 days after delivery are not eligible for return or store credit.

Need Help?

Have questions about an order or need to report a damaged product? We’re here to help.

Contact Us

Or email us directly at support@tinsxpress.com