Our policy

Refunds &
returns.

We’re dedicated to offering top-quality nicotine pouches. While our general policy is final sale, we’re committed to resolving any issue with a damaged product quickly and fairly.

Report damage within 7 days Photos + description by email Approved claims get store credit

General policy

All sales
are final.

All purchases are considered final sale, and returns or exchanges are generally not accepted.

We understand that receiving a damaged product is frustrating. If that happens, we have a clear process to make it right.

Tin arrived damaged?

Email support@tinsxpress.com within 7 days of delivery with photos and a short description. We’ll take it from there.

Report damage

Damaged product process

Four steps
to make it right.

If you receive a damaged product, follow these four steps to resolve the issue.

  1. Report the issue

    Contact us at support@tinsxpress.com within 7 days of receiving your order. Describe the damage in detail and attach photos showing the issue.

    Within 7 days of delivery

  2. Receive your RMA

    We’ll assess your claim and, if it meets our criteria, issue a Return Merchandise Authorization (RMA) number. Include it on your return package.

  3. Return the product

    Ship the item back to us in the same condition you received it, including all original packaging.

    Within 7 days of your RMA

  4. Receive store credit

    Once we receive and inspect the item, approved returns are credited as points equal to the purchase price, or a coupon of equal value for any future order on TinsXpress.com.

Not eligible for return

  • Products damaged by improper handling or storage after delivery
  • Products that have been altered or used after delivery
  • Claims submitted more than 7 days after receiving the order

How credit works

  • Approved returns are credited as rewards points equal to the purchase price
  • Or as a coupon of equal value for any future purchase on TinsXpress.com
  • Cash refunds are not available

Returns FAQ

Good to know.

Can I return a nicotine pouch order?

All purchases are final sale, so returns and exchanges are generally not accepted. However, if you receive a damaged product, contact us within 7 days and we’ll work to resolve the issue.

What happens if I receive a damaged product?

Email us at support@tinsxpress.com within 7 days with photos and a description of the damage. If your claim is approved, we’ll issue an RMA number and provide return instructions.

Will I get a cash refund?

Cash refunds are not available. Approved returns are refunded as store credit points or a coupon of equal value that can be applied to any future purchase on TinsXpress.com.

How long do I have to report a damaged product?

You must report damaged products within 7 days of receiving your order. After the RMA is issued, you have an additional 7 days to ship the item back to us.

What products are not eligible for return?

Products damaged due to improper handling or storage, products that have been altered or used, and claims submitted more than 7 days after delivery are not eligible for return or store credit.

Need help?

We’re here
to sort it out.

Have a question about an order, or need to report a damaged product? A real person replies within 24 hours.

Contact us

Or email us directly at support@tinsxpress.com